We want you to be happy with your B&K Woodcraft purchase.

For standard, non-personalised items purchased online, you may notify us within 14 days of receiving your order that you wish to cancel your purchase. You then have a further 14 days to return the item.

Items should be returned in their original condition. Customers are responsible for return postage costs for change-of-mind returns.

Personalised, engraved or items made specifically to order are not eligible for change-of-mind returns. This does not affect your statutory rights where an item is faulty, damaged or not as described.

If an item arrives damaged or develops a fault, please contact B&K Woodcraft before returning it. Where goods are faulty, B&K Woodcraft will arrange or reimburse reasonable return costs as required by consumer law.

Refunds will be issued to the original payment method once the returned item has been received and assessed.

To request a return, please use the Contact page on this website.